1. Introduction
This Refund Policy outlines the terms for refunds on Trakk's paid services provided by PT Trakk Digital Indonesia. By subscribing to Premium services, you agree to the terms in this policy.
2. No Refund for Cancellation
All payments made to Trakk are non-refundable upon cancellation. This includes subscription fees and one-time purchases. If you cancel your subscription, no refund will be issued for the remaining time in the current billing period. You will retain access to Premium features until the end of your paid period.
3. Refund for Service Failure
If Trakk fails to provide the subscribed services due to system failure, prolonged downtime, or inability to deliver core features as described in our service agreement, you may be entitled to a refund or service credit. Refund requests under this clause must be submitted via email to [email protected] within 7 days of the service failure. Each request will be evaluated on a case-by-case basis.
4. Billing Model
Trakk uses an invoice-based billing model. Subscriptions are not automatically charged. Seven (7) days before the end of your current billing period, you will receive an invoice via email with payment instructions. You are responsible for paying the invoice to continue your subscription. If the invoice is not paid by the end of the billing period, your Premium access will be suspended until payment is received.
5. Subscription Cancellation
You may cancel your subscription at any time through the account dashboard. Cancellation takes effect at the end of the current billing period. Upon cancellation: - You will not receive further invoices. - You will retain access to Premium features until the end of the current paid period. - No refund will be issued for the remaining time in the current billing period. - There is no cancellation fee.
6. Plan Changes
Upgrading or downgrading your subscription plan takes effect at the start of the next billing cycle. Any price differences for upgrades are reflected in the next invoice. Downgrades take effect at the next billing cycle with the new pricing. No refunds are provided for downgrades.
7. Account Termination by Trakk
Trakk reserves the right to suspend or terminate accounts that violate our Terms of Service. In such cases, no refund will be issued for any remaining subscription period.
8. Regulatory Compliance
This policy is formulated in accordance with the Republic of Indonesia Consumer Protection Law (Law No. 8 of 1999) and related electronic transaction regulations. Refunds for service failure are provided in compliance with Article 19 of said law.
9. Policy Changes
We may update this Refund Policy from time to time. Changes will apply to transactions made after the update date.
10. Contact Us
For any questions regarding this Refund Policy, contact us at [email protected].